kobexindo.com

SERVICE DIVISION

Supporting our service team’s activities throughout Indonesia, our facilities are designed to provide our customers with the most comprehensive services available.

SERVICE PROGRAM

Varieties of Service Product Packages are available as the commitment of PT Kobexindo Equipment in serving our customers’ needs wherever they may be located.

PDI (PRE DELIVERY INSPECTION)

Before all units are handed over to the customer, our team will conduct a detailed inspection process to ensure the units that will be delivered are at the best condition possible, all units will be ready for operation as soon as they leave our stock yard.

PERIODICAL SERVICES

This program offers complimentary initial service support to our customers with every unit purchased. We offer transfer knowledge and field guidance regarding operation procedures and will provide periodical services at 3 different periodical services, i.e. PS 1 (1 month), PS 2 (6 month), and PS 3 (12 Month).

FMC (FULL MAINTENANCE CONTRACT)

This program is designed as the most complete product support contract to ensure maximum performance for Jungheinrich units. Our Product Support Team and the required supporting facilities will be on the job site to perform scheduled maintenance and at the same time guard against unscheduled downtime. The charge is incurred per hour of unit operation and comes with yearly unit availability guarantee.

GENERAL OVERHAUL PROGRAM

We have several strategically located facilities which are able to cater our customers’ requirements of components or unit repair programs in our workshop or in the respective job site.

SERVICE CONTRACT

Regular care and maintenance maximizes the availability of your trucks. Our Service Contract offers planning reliability using individual maintenance intervals on a monthly to yearly basis.

CALL SERVICE / EMERGENCY CALL

Minimize the downtime of your trucks: Our extensive service network and our expert technicians make this possible. Once we receive your call (or email), one of our service engineers will be sent to your site with the help of our dispatch system. We have immediate access to our principal's global supply of genuine spare parts for rapid reaction and fast turn-around times.

BATTERY INSPECTION PROGRAM

We give you the maximum energy that you need : Your electric truck needs a strong battery to operate at full capacity. Our Battery Inspection Program enhances the life cycle and preserves the capacity of your battery – for the maximum performance of your trucks. Moreover, whenever you need a battery replacement, we are here to provide it.